Our standard returns and exchange policy is 14 days.
Note: All products (excluding Funky Mats) purchased between the 10th November 2022 and 31st December 2022 can be returned or exchanged until the 15th January 2023. We are also accepting gift returns during this period.
To be eligible for a return, your item must:
To start a return, you can contact us at email@example.com. We will issue instructions on how and where to send your package.
Unfortunately we do not pay for return shipping costs unless the item is damaged/faulty.
You can always contact us for any other return questions at firstname.lastname@example.org.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. We'll do everything possible to evaluate the issue and make it right.
We can do exchanges for a different size of the same product only. We do not reserve inventory so to guarantee the size you want, the fastest way is to return the original item for a refund and make a separate purchase for the correct one.
We will notify you once we've received and inspected your return to check everything meets our returns policy. If approved, you'll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund back to you.