95% of our UK orders arrive within 3 working days of despatch but Royal Mail advises it can take up to 10 working days, particularly during busy times. Your despatch confirmation will contain a tracking code - if it is showing as delivered, check with your neighbours or safe places as it's likely in the nearby area!
If after 10 days it’s still missing, get in touch with us so that we can make enquiries for you. It nearly always turns up eventually!
All international orders are also fully tracked so you can check on the location at any stage of its journey. Please note items are usually held once they have arrived in your country until any import fees have been paid. If you haven't received any notification or it appears stuck, please reach out to us and we'll assist in finding out what's happened to the package.