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Refund policy

You have 14 days from receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it (unworn/unused)
  • Have all tags attached
  • Be in its original packaging
  • Include any FREE items included with the purchase

To start a return, you can contact us at info@llamaleisure.com. We will issue instructions on how and where to send your package.

Unfortunately we do not pay for return shipping costs unless the item is damaged/faulty. Purchases made via PayPal are eligible for the PayPal 'Return Shipping on Us' scheme - please refer to their website for terms and to activate the offer.

You can always contact us for any return question at info@llamaleisure.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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