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Refund policy

We've extended our returns policy over the Christmas period!🎄

All products (excluding Funky Mats) purchased between the 10th November 2022 and 31st December 2022 can be returned or exchanged until the 15th January 2023.

Our standard 14 day returns policy applies to Funky Mats and all other purchases made from the 1st January 2023 onwards.  

Gifting anything? If they need to swap sizes, simply pass on your order number and email address so they can contact us directly to sort out an exchange.

To be eligible for a return, your item must:

  • Be in the same condition as when you received it (unworn/unused)
  • Have all tags attached
  • Be in its original packaging
  • Include any FREE promotional items included with the purchase

To start a return, you can contact us at info@llamaleisure.com. We will issue instructions on how and where to send your package.

Unfortunately we do not pay for return shipping costs unless the item is damaged/faulty. 

You can always contact us for any other return questions at info@llamaleisure.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. We'll do everything possible to evaluate the issue and make it right.

Exchanges
We can do exchanges for a different size of the same product only. We do not reserve inventory so to guarantee the size you want, the fastest way is to return the original item for a refund and make a separate purchase for the correct one.

Refunds
We will notify you once we've received and inspected your return to check everything meets our returns policy. If approved, you'll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process the refund back to you.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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