Our standard returns policy is now 28 days.
To be eligible for a refund or exchange, your item must:
Please note hair scrunchies cannot be returned for hygiene reasons.
As a small business we do not pay for return shipping costs unless the item is damaged/faulty, however we do offer a subsidised Royal Mail returns label for £2.99 during the returns process.
You can always contact us for any other return questions using our online form.
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. We'll do everything possible to evaluate the issue and make it right.
We are happy to exchange for a different size in most cases. We do not reserve inventory so to guarantee the size you want, the fastest way is to return the original item for a refund and make a separate purchase for the correct one.
PLEASE NOTE: We are not able to offer exchanges on items purchased in the sale or promotional items as stock inventory changes mean this isn't possible.
For gift exchanges, please email us with the name and contact details of the original purchaser.
We will notify you once we've received and inspected your return to check everything meets our returns policy. If approved, you'll be automatically refunded via your original payment method or gift card (if selected). Please remember it can take 2-3 business days for your bank or credit card company to process the refund back to you.